Customer Services
Maintenance agreement
RESEAU
ALTERVAL has developed and implemented a national network for several years to maintain and monitor the equipment installed at their customers’ sites. Technicians and subcontractors receive training (such as CACES, electrical certification, level 1 and 2 safety training) which enables them to meet all the specific needs of their customers and keep up with the evolving industry standards.
After-sales service
SERVICES
This service is made possible by a fleet of geolocalised lorries equipped for all breakdowns, and staff dedicated to telephone breakdowns and organising technicians’ schedules.
We take a variety of actions to ensure that your equipment is fully functional:
- Commissioning and user training for each equipment installation
- Periodic general inspections and preventive actions
- Hotline from 7am to 7pm – 5 days a week
- Intervention within 48/72 hours
- Maintenance and servicing contracts offered and managed by the company
- Spare parts in multi-point remote stocks
- Machine transfers and relocations
- Safety plans
Replacement
parts
With 95% of parts in stock, ALTERVAL guarantees immediate availability of essential components to keep your installations in perfect working order. This organisation allows us to respond quickly and ensure optimal operational continuity, even in the event of urgent replacement.
Our team carries out a comprehensive study of the equipment to identify precisely which parts need to be replaced, whether they are wear parts, technical components or specific options.
We then help you choose the most suitable solutions for your installation, taking into account its age, use and any technological developments.
This personalised support aims to extend the life of your machines while maintaining their original performance. Thanks to our expertise and logistical organisation, each replacement is carried out under the best conditions, with the guarantee of a quick and reliable return to service.